About Us: Welcome to Joyful Care, your go-to online platform connecting self-employed Carers with clients seeking care and support services. Through our user-friendly website (https://joyfulcares.co.uk), Carers and clients can effortlessly connect, establish care contracts, and embark on a collaborative journey.

At Joyful Care, we offer clients the ability to:

• Explore our comprehensive online database to discover self-employed Carers offering the desired
• Rest easy knowing that all Carers undergo thorough vetting, possess insurance coverage, and have recently obtained DBS clearance.
• Seamlessly process payments for Carers’ services through our secure and integrated payment
• Directly communicate with Carers to ensure a perfect match before the commencement of
• Share feedback and comments on both our service and the support provided by self-employed

Joyful Care operates as an ‘introductory agency,’ aligning with the Care Quality Commission (CQC) guidelines. As such, we facilitate connections between clients and Carers through our platform, distinguishing ourselves from employment agencies. It’s important to note that we do not have the authority to modify clients’ care plans, arrange schedules, or influence the delivery of care services.

Experience the ease and reliability of Joyful Care as we bridge the gap between those in need of care and dedicated Carers.

Legal Boundaries of Liability:

1. Website Availability: Joyful Care provides its services through the website https://joyfulcares.co.uk, which is accessible free of However, we do not guarantee optimal functionality, and the site may experience downtime or be temporarily removed from service. Joyful Care assumes no liability for losses or damages resulting from the temporary unavailability of the service or technical errors.

2. User Responsibilities: Users are responsible for making necessary arrangements to access our Additionally, individuals accessing the site through your internet connection must be aware of and comply with our terms of use and other applicable conditions.

3. Geographic Limitations: Our site is directed to individuals residing in the United We do not ensure the appropriateness or availability of content in other locations. Joyful Care may restrict site access or service availability to specific persons or geographic areas at any time. Users accessing the site from outside the United Kingdom do so at their own risk.

4. Limitation of Liability: Joyful Care disclaims liability for any injuries, controversies, losses, accidents, claims, or damages arising from the use of its services, including the online platform, and the provision of services by individual Clients are solely responsible for their decision to enter into contracts with Carers and acknowledge that Joyful Care provides no warranty regarding the suitability, experience, history, or character of any Carer.

5. Waiver of Claims: Users participating in our Introduction service waive all rights to claim damages from anyone involved in creating, producing, or distributing Joyful Care’s service or related

6. Exclusion of Liability: To the extent permitted by law, Joyful Care will not be liable for any loss, damages, misrepresentation, injury, accident, claim, cost, charge, expense, action, demand, or consequential losses arising from the use of our website and/or the services provided by Carers.

7. Liability Limitation: Clients acknowledge that Joyful Care’s total liability, whether for services, negligence, breach of contract, misrepresentation, or otherwise, shall not exceed the total commission income derived from them in the current billing cycle.

8. Domestic and Private Use: The site, https://joyfulcares.co.uk, is provided for domestic and private use Commercial or business use, other than identifying an appropriate Carer, is not permitted.

9. Technological Harm: Joyful Care will not be liable for any loss or damage caused by viruses, distributed denial-of-service attacks, or other technologically harmful material resulting from the use of our site or the downloading of content.

10. External Links: Joyful Care assumes no responsibility for the content of linked websites, and such links should not be construed as endorsements. Users access linked websites at their own risk, and Joyful Care will not be liable for any loss or damage arising from their use.

Carer Selection and Vetting Process: At Joyful Care, we prioritize the thorough vetting of Carers to ensure the safety and satisfaction of our clients. Our vetting process includes visual verification of:

• Verification of passports or other suitable photographic ID to confirm identity and the
• Confirmation of stated qualifications and training certificates, where
• Validation of existing DBS checks.

For Carers unable to provide visual confirmation of a DBS check within the last 6 months, Joyful Care conducts DBS checks through an external provider. The associated cost is covered by the Carer.

Despite conducting face-to-face interviews with every Carer, it’s important to note that Joyful Care is not responsible for, and lacks control over, the quality, timing, legality, reliability, responsibility, integrity, or suitability of the Carers listed on our website.

We strongly advise clients to perform their own assessment of a Carer’s suitability before entering into a contract. This can be achieved by:

• Schedule meetings to personally interact with potential
• Request and verify photographic ID to confirm the Carer’s
• Ask for proof of experience, training, qualifications, authorizations, and suitability for the specific
• Thoroughly follow up on provided references to gain insights into the Carer’s professional history and performance.

Ensuring these steps are taken helps clients make informed decisions and promotes a secure and positive caregiving experience.

Permitted Use: You may use the Joyful Care website solely for private, non-commercial purposes, including:

• Exploring and navigating the
• Sending genuine enquiries to Carers regarding their
• Making, reviewing, or changing
• Reviewing Carer
• Changing billing information and generating invoices where
• Communicating with Joyful Care
• Carers have the option to generate their own invoices if they

When using our introductory service, clients are expected to adhere to the following code of conduct:

• Do not discriminate against Carers based on factors such as skin color, nationality, disability, or
• Be 18 years or above and have the legal capacity to form binding contracts under UK
• Have appropriate insurance to accept Carers into your home and ensure Carers have the necessary
• Ensure all information provided on the website is correct and accurate.
• By registering with Joyful Care, accept and abide by all terms and conditions
• Recognize Joyful Care as an introductory agency and refrain from creating contractual agreements outside this service.
• Once a contract is established with a Carer, comply with its terms, including upfront payment of required amounts.
• In the event of a dispute, activate the dispute resolution process, as Joyful Care cannot mediate or arbitrate unless this process is initiated.

In the client and Carer relationship:

Joyful Care or the Client has no right to direct, control, or supervise the Carer in service The Carer operates autonomously within the scope of service and care delivery Acts.

Carers have the right to use suitably qualified personnel of their The Carer may substitute personnel, with the Client’s approval, ensuring the substitute possesses the necessary skills. The Carer remains liable for services completed by substitute personnel. Clients are encouraged to be involved in identifying substitutes when possible, keeping the client’s needs at the forefront of decision-making.

Dispute Resolution Process

 Overview: Joyful Care provides a dispute resolution process to manage disagreements between clients and self-employed Carers. Either party can dispute a contract, and Joyful Care should be informed of the need for arbitration within 24 hours of the relevant event. Joyful Care will examine the contract, compliance with terms, user data analytics (e.g., visit logging, messaging, geoverification), user feedback, and previous Carer behavior. Joyful Care reserves the right to defer payment, reimburse, or cease contractual payments at its sole discretion.

Release of Liability for User Conduct and Disputes: Agreements between clients and Carers are legally binding and exist independently. Joyful Care is not party to such agreements and cannot mediate or arbitrate unless the dispute resolution process is activated. Joyful Care does not accept liability for claims, demands, or damages arising from disputes between clients and Carers.

Disputed Funds: Unpaid monies for a contract are held in an escrow account, and Joyful Care offers no guarantee of reimbursement or full payment if the dispute resolution policy is activated. Joyful Care strives to reach an equitable outcome based on available evidence.

Payments, Cancellations, and Refunds

 Payments: Contracts for work are made directly between the client and the Carer. Clients entering a contract agree to have the funds available for the contract value. If a client is unavailable to release funds for completed work, Joyful Care will release funds on the client’s behalf after reasonable efforts to contact the client.

Refunds: Joyful Care does not usually provide refunds or credits for purchase cancellations. Exceptions may be issued at Joyful Care’s discretion.

Cancellations: Carers have the right to terminate a contract when necessary. Short-term hires should ideally not be canceled without exceptional circumstances. Regular hires can be canceled with a 14- day notice period. Joyful Care strongly discourages cancellations without adequate warning or reason.

Governing Policies:

 Safeguarding Policy:

• • Complies with relevant legislation, including the Care Act 2010, Mental Capacity Act 2005, and Safeguarding of Vulnerable Adults Act.

2.Complaints Policy:

• Addresses customer complaints promptly, with a detailed referral process and complaints management framework.

3.Data Protection and Confidentiality Policy:

• Processes personal data in accordance with the Privacy Policy, seeking consent before any unrelated data processing.

4.Background Checks:

• Authorizes background checks and intermittent audits against various sources, releasing Joyful Care from liability associated with the results.

Breach of Terms and Conditions:

 Users are expected to recognize and abide by the terms and conditions outlined. Users agree to indemnify and hold Joyful Care harmless from any claims or demands resulting from a breach of these terms and conditions.

Joyful Care Limited, Registered in England & Wales. Company Registration No. 14287824, 128 City Road London, Islington, EC1V 2NX